Customer telephone

Timetables and fares

Dial +49 (0) 421 596059 for 24h customer telephone answers to questions about timetables and fares throughout the entire BSAG and VBN area. So if you don’t quite know how to get from A to B, or how much it will cost, give us a call.

Please use the same number if you would like to thank us for something we have done well, give us a suggestion or make a complaint. We’ll take care of it.

Customer care

If you have any questions about BOB, MIA and increased fares, please contact our customer care team on +49 (0) 421 5596-666 (Monday - Thursday: 9:00 - 17:00 and Friday 9:00 - 13:30).